A storm just hit, or one is coming

After a named storm, the first 72 hours decide the claim.

The window between the storm and the adjuster’s visit is where claims are won or lost.

In the first 72 hours

Keep everyone off damaged roofs, and account for residents.
Photograph and video every building, from every side, before anything is repaired.
Compare what you find against a dated, pre-storm baseline, if you have one.
Log every interior leak: which unit, which room, and when it was first noticed.
Prevent further damage, such as tarping a roof, and keep every receipt.
Notify your insurance carrier promptly, and be careful with contractors who offer to handle the claim.

What usually goes wrong

The adjuster asks whether the damage was already there, and the board has nothing dated to show.
The only documentation comes from a contractor who wants the repair job.
The board spends the window waiting for an inspector instead of preparing its case.

Read the full guide

Without it: Unknown, so it is open to dispute.

With it: A dated baseline from your last independent inspection.

Without it: Gathered by whoever has time, or by a contractor.

With it: A findings report from someone with no stake in the repair or the payout.

Without it: Waiting in line for an inspector.

With it: With Property Monitoring, your property moves to the front of our queue after a named storm.

In 20 minutes we’ll look at your situation and tell you plainly where to start.